Procedure in case of serviceEasy, reliable, transparent!
Your Einhell device or Power X-Change battery, which you have registered via our warranty extension, is moody and causes problems? With our service you can send in your product comfortably and we take care of the further processing.
How it works - your tasks
- Check if your Einhell product is still covered by warranty. To do this, log into your Einhell account to download the appropriate certificate for your Einhell device or Power X-Change battery under the warranty extension menu item. Alternatively, you can find the warranty certificate in the confirmation email we sent you in the course of the warranty extension. The certificate shows the maximum warranty period.
- Please email the completed warranty certificate to us or alternatively print the completed warranty certificate and send it through the post, ensuring you keep a copy for your records. See here for our contact information.
- Once your completed warranty form has been received by us we shall then inform you of all further steps of the returns process. We will provide you with information on the appropriate shipping options for your device and its safe packaging, or we can provide you with one of our competent service partners in your area. In this way we keep the periods short and process your request in the fastest possible time
Do you have questions?
For any question on your Einhell products or technical difficulties, please contact the service hotline.
Monday till Thursday
9:00 am - 5:00 pm
9:00 am - 3:15 pm